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WarsawChemical          RD Industries

MSN E-Newsletter October 2014

To view current and archived issues of Maintenance Sales News, click here.


By Rick Mullen
Maintenance Sales News Associate Editor

Maintenance Sales News Magazine spoke with three distributorship executives attending the recent ISSA/INTERCLEAN® North America 2014 trade show in Orlando, FL. The executives spoke about their respective goals in attending the event.

Leonard Paper Company

Attending the ISSA/INTERCLEAN trade show representing the Leonard Paper Company, of Baltimore, MD, Account Executive Nick Carroll said, “We are always on the lookout for new products and innovations to separate us from our competitors. There are a lot of new products out there.”

Nick Carrol

When asked about how his company is doing in its sphere of influence in the marketplace, Carroll said, “We’re killing it. We are in the fourth generation of family leadership, and year after year we have increased business.”

According to, the company has been in business since 1940, founded by Charles B. Leonard, and many family members remain active in the business on a daily basis. Leonard Paper is a full-service janitorial/sanitation and foodservice disposables distributor in the greater Baltimore-Washington, D.C., area. The distributorship also sells floor equipment.

The company operates out of an 180,000-square-foot solar powered warehouse and office facility, with a fleet of 38 trucks for its delivery operation.

According to Carroll, while the company services a wide variety of business segments, including foodservice, government agencies, hospitals/acute care facilities, long-term care/nursing homes and schools and universities, its largest customer base is building service contractors.

“From 60 to 70 percent of our overall customer base is BSCs,” Carroll said. “We are all about service. We deliver Monday through Friday to our customers. If a customer places an order by 3 p.m., he or she will receive it the next morning.

“Our future looks great. We think we have the strongest sales team out there. We provide great training to our staff. We look at our customers as ‘partners,’ and we strive to help them become more successful.”

Sikes Paper Company

Sikes Paper Company, of Atlanta, GA, considers itself a “one-stop-shop” for its wide array of customers. The company operates from facilities in Atlanta and Dalton, GA, with a service area that extends from Chattanooga, TN, to Columbus, GA. The company is owned by David Sikes, who is also the ISSA president-elect.

“We believe our customers have options; therefore, we offer services that go ‘above and beyond.’ We give customers the opportunity to ‘one-stop’ shop,” said Sikes Vice President/Sales Representative Shawn Benjamin.

Shawn Benjamin

Benjamin said he attended ISSA/INTERCLEAN to “visit some of our existing vendors to see some of the new things they have coming into the marketplace. I am also looking forward to seeing some old friends I haven’t seen in a year. Some of my customers have asked me to go out and explore what is new in the marketplace for them. Some customers have even made specific requests.”

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The company’s customer base includes office buildings, contract cleaning companies, hospitals, nursing homes, public and private schools, churches, manufacturing plants and other types of away-from-home businesses. Sikes stocks more 5,000 items and offers next-day deliveries, in most cases, with its fleet of 10 delivery vehicles, according to The distributorship’s motto is, “Our job is to make yours easier.”

“Sikes is family owned,” Benjamin said. “The president of the company is Greg Truitt, who runs all of our day-to-day operations. We handle mainly paper and janitorial supplies, serving many Class A office buildings, churches, schools, hospitals and other health care facilities. We pretty much run the gamut of customers.”

The company’s product lineup includes institutional paper and tissue; cleaning and maintenance chemicals; janitorial supplies and equipment; foodservice and break room items; packaging and shipping supplies; and safety products.

“Business has been very good,” Benjamin said. “We have a very bright future.”

VistaServ Dishmachines

Outbreaks of infections, such as Methicillin-resistant Staphylococcus aureus (MRSA) and diseases, such as the H1N1 flu virus, which caused a worldwide pandemic in 2009, in addition to Salmonella, hepatitis and staph infections often make headlines. Indeed, according to, 2014 is the first flu season since 2009 that H1N1 has been as predominant in the United States.

Playing a role in helping to keep businesses clean and sanitized is VistaServ Dishmachines, of Sarasota, FL. Attending the ISSA/INTERCLEAN trade show this year was VistaServ President Michael C. Miller.

Michael C. Miller

“My goal in attending the show is to pick up some new vendors, as well as seek new opportunities to enhance our business and help it grow next year,” Miller said. “Business is good and, with the election over, we are really excited to invest in our business and our employees.”

The company’s customer service pledge is “a VistaServ representative will contact you and troubleshoot your problem ASAP. If necessary, a technician will be dispatched to your business to remedy your service issues,” according to

The company’s motto is, “We know what service means — peace of mind when you need it most!”

“We strive to service our customers in 60 minutes or less,” Miller said. “When someone calls us, we prove to him or her that our business philosophy is taking care of customers. We are in the dish machine business. We blend and make our chemicals and we outsource some of them. We service restaurants, hotels, country clubs, yacht clubs and churches. We offer a large array of services.”

The company offers products for the front and back of the house as well as laundry, to remove microbes in critical areas such as food contact surfaces, medical rooms, childcare areas, etc.

Products include dish machines; ice machines; food service detergents; water softeners; waterless concrete cleaner; and an EPA registered hospital disinfectant cleaner, mold killer and odor eliminator.

“People just don’t sanitize enough,” Miller said. “We need to get more people educated about sanitizing and cleaning. It is so important. I’m happy to be in this industry.”

Jeff Stewart, A Director Of Sales At Nexstep

A new director of sales has been named at Nexstep Commercial Products. Jeff Stewart was born and raised in New Jersey, and he has lived in most regions of the United States, including Alaska. He is a veteran of the U.S. Air Force, and he received a BSBA from the University of Colorado and a MBA from the University of Redlands.

Stewart began his career with National Laboratories (now RB Professional) where he worked for more than 10 years, eventually becoming regional sales manager. He was the director of national accounts-mass markets for O-Cedar Brands (retail division) where he was responsible for growing the O-Cedar business through Wal-Mart, Target, Costco, K-Mart and various other retailers.

After leaving O-Cedar Brands’ retail division, Stewart launched, operated and owned Express Employment Professionals, helping local Chicago area businesses find qualified workers and helping the unemployed find jobs.

After selling his business, Stewart wanted to return to the jan/san industry. He worked for Henkel Corporation (owner of Dial Professional) as the Midwest region manager before joining the Nexstep Commercial team.

Jeff Stewart

He is also a Certified Personal Trainer through the National Association of Sports Medicine. Stewart has been a volunteer youth baseball and basketball coach for the Wheatland Athletic Association since 2005. He lives with his family in Naperville, IL.

Stewart can be reached at or by calling 630-222-7807. Nexstep is the official licensee of O-Cedar.


DDI System And MITS Partner On MITS Distributor Analytics

DDI System, a provider of ERP distribution management software to wholesale distributors, and MITS, a provider of reporting and business intelligence software for distributors, announce a partnership to offer MITS Distributor Analytics to DDI System’s Inform ERP software users.

MITS’ Distributor Analytics includes two reporting tools, covering analytical and ad hoc reporting, as well as 200-plus reports, dashboards and scorecards that are pre-built using data pulled from DDI’s Inform software. The MITS solution, designed for executives and other non-technical users, is browser-based and accessible via desktop, laptop, tablet and smartphone. DDI System Inform users have begun working with staff at MITS.

Visit for more information.


DDI System's Inform ERP distribution management software is an industry specific ERP solution for wholesale distributors. It combines operational benefits in accounting, inventory, sales, purchasing and pricing with sales tools such as CRM, direct marketing, real time e-commerce and mobile tools.

Visit for more information or call 877-599-4334 for a demonstration.

Spartan Chemical Honored By Green Seal

Spartan Chemical Company was recognized recently by Green Seal for maintaining Green Seal certified products for 10 or more years.

The award was presented to Spartan by Arthur Weissman, president and CEO of Green Seal, and Rachelle Carson-Begley, ceremony moderator at The Newseum in Washington D.C during Green Seal’s 25th Anniversary Gala.

Spartan Chemical was represented by Bill Schalitz, vice president of research and development, and Cali Sartor, director of marketing.

Spartan’s Green Seal certified products include a complete line of janitorial solutions from window cleaner to floor stripper. The product line includes five categories of environmentally preferable options.

“Each has been developed to ensure clean facilities without introducing any negative health effects to the building’s occupants or custodial staff,” said Spartan spokespeople.

Spartan Chemical Company has been a formulator and manufacturer of sustainable cleaning and sanitation solutions for the industrial and institutional market since 1956.

Pictured, left to right, are Arthur Weissman, president and CEO of Green Seal; Rachelle Carson-Begley, ceremony moderator at The Newseum in Washington D.C.; Cali Sartor, Spartan director of marketing; and Bill Schalitz, Spartan vice president of research and development.

Visit for more information.

Tornado’s BR 16/3 Cleans
4,300 Square Feet Per Hour

Tornado says the BR/16/3 system operates in forward and reverse, with a 16-inch scrubbing path at 660 rpm.

“It’s small enough to use in tight spaces, but big enough to clean approximately 4,306 square feet per hour,” said the company.

Key features of the BR 16/3 include its removable two-chamber tank system, adjustable brush pressure and its cylindrical brushes, which use less water and chemical, according to the company

Visit or call 800-VACUUMS for more information.


From Powr-Flite’s Debby Davis:
Questions And Answers Regarding
Floor Care

According to Debby Davis, a floor care expert with Powr-Flite, manufacturer of professional cleaning equipment, her company receives more questions and more requests for help about floor care issues than any other type of cleaning.

Following are some of these common questions, along with her answers.

Question: I put several coats of finish on a floor but now there is more marking from foot traffic than before. What happened?

Invariably this is caused by too many coats of finish put on too quickly. When this happens, it usually means that some coats did not thoroughly dry (cure), which traps moisture between the coats. Place a tissue under your foot and twist it into the floor. If it does not stick or tear, the finish is dry.

Question: One of the floors we recently refinished is receiving complaints about static electricity. Did we cause this?

Whether you caused this or not, I cannot be sure. However, some static electricity problems can develop as a result of the types of shoes workers wear when refinishing the floor. Wear leather soled shoes and try to raise the humidity in the facility, since dry air can also cause static electricity. Also, clean the floor using an antistatic cleaning solution.

Question: What exactly is a floor shine?

Many cleaning contractors are surprised to know that a shine is really caused by the reflection of light off the floor. A very clean, evenly applied finish will reflect light that makes the shine. However, with foot traffic and time, the finish can become worn down, uneven, or soiled. This affects the reflection of light, making the floor look dull.


Question: Why did so many of my floors "grey out" this past winter?

This past winter was harsh in many areas of the country. Ice melt, sand, and moisture that are walked in to the facility and tracked on the floors soften the finish. It is now easier for the floor to collect soil and, as this happens, the floor begins to grey out.

The Powr-Flite Troubleshooter addresses some of the most common floor care problems cleaning professionals encounter ... and, most importantly, how to tackle them.

Established more than 40 years ago, Powr-Flite manufactures a full line of floor-care equipment and carpet extractors for the professional cleaning industry.

Based in Fort Worth, TX, Powr-Flite products are marketed directly to end-users as well as through distributors throughout the North America, Europe and the Far East.

Visit for more information.


From CFR:
Extractor Can Improve Worker Productivity

“Because of the recycling feature of CFR’s ECO-500 carpet extractor, worker productivity can be improved, based on studies conducted by ISSA,” said CFR representatives.

The ECO-500 is powered by a vacuum motor engineered with advanced features that improve cleaning performance, reduce energy needs, and make the machine exceptionally quiet. With these modifications, the vacuum motor lasts longer, according to the company.

Visit or call 800-533-2557 for more information.



ES Robbins Is New NISSCO Supplier

NISSCO recently announced the addition of ES Robbins to its suppliers. Headquartered in Muscle Shoals, AL, ES Robbins specializes in extruded polymer products, and develops and markets items for the office, industry, foodservice and equine markets.

“ES Robbins comes to us as an emerging category that understands the needs of the independent distributor. Together, we have implemented a strategy that utilizes every aspect of distributor acquisition methodology and, when partnering with wholesalers, enhances the profit margin via pass-through program.


"The pass-through, is one of NISSCO’s innovations that level the playing field between the multi-national players and the regional distributors that are the core of our constituencys,” said NISSCO President Mark Bozich.

For more information on how NISSCO, email

Rankin Publishing Co., Inc. | 204 E. Main St., P.O. Box 130 | Arcola, Illinois 61910-0130, USA
(800) 598-8083 (217) 268-4959 Fax: (217) 268-4815 | email:


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